Privacy Policy

Alakaber Construction Industries and Building Materials respects the privacy of its website visitors and customers and is committed to handling personal information responsibly and protecting it in accordance with the applicable laws and regulations of the Hashemite Kingdom of Jordan.

This Privacy Policy explains the types of information we may collect when you use our website, how we use and protect that information, the circumstances in which certain information may be shared, and the rights available to you regarding your personal data.

We may collect information that you provide directly when using our website or contacting us, including:

• Name.
• Phone number.
• Email address.
• Governorate, area, or project location.
• Delivery or address information when placing an order.
• Requested products and quantities.
• Quotation request details.
• Project execution request details.
• Representative visit requests.
• Sample requests.
• Notes submitted through website forms.
• Images or files uploaded through the website.
• Project or site photos.
• Payment transfer receipts when used to confirm an order.
• Any other information you voluntarily provide.

We recommend that you avoid including unnecessary personal or financial information in uploaded images or files.

When you visit the website, certain technical information may be collected automatically for website operation, improvement, analytics, and security purposes, including:

• IP address.
• Device type.
• Browser type.
• Operating system.
• Pages visited.
• Date and time of visit.
• Referral source.
• Website interactions.
• Website performance and error information.
• Information relating to automated or unauthorized access attempts.

We may use collected information to:

• Respond to inquiries.
• Process product orders.
• Confirm orders.
• Arrange delivery or supply.
• Prepare quotations.
• Process project execution requests.
• Arrange site visits.
• Process sample requests.
• Verify payments.
• Communicate with customers.
• Provide technical support and after-sales service.
• Improve Alakaber products and services.
• Improve the website experience.
• Analyze website performance.
• Understand traffic sources.
• Protect the website from spam, fraud, automated activity, and misuse.
• Comply with applicable legal and regulatory requirements.

The website uses or may use cookies and similar technologies to operate certain website features, improve performance, and measure website usage.

Services may include:

Google Analytics and Google Tag Manager:

Used to understand website traffic, measure page performance, identify traffic sources, and improve the user experience.

Meta Pixel:

May be used to measure the effectiveness of advertising and marketing campaigns and understand interactions originating from Meta platforms such as Facebook and Instagram.

Google reCAPTCHA:

Used to help protect website forms from bots, automated submissions, spam, and abuse.

Users may manage non-essential cookies through the consent options available on the website or through their browser settings.

Alakaber does not sell or rent customers' or website visitors' personal information.

We may share the minimum information necessary with third parties when required to provide our services, including:

• Delivery and logistics companies.
• Hosting providers.
• Technology service providers.
• Email and communication providers.
• Website analytics providers.
• Google.
• Meta.
• Governmental or legal authorities where disclosure is required by law.

Our website may contain links to Alakaber's official accounts on platforms such as:

• Facebook.
• Instagram.
• LinkedIn.
• X.
• Snapchat.
• WhatsApp.

When you access or interact with these external platforms, information processed within those platforms is also subject to the privacy policies and terms of the relevant service provider.

The website may allow users to communicate with Alakaber through WhatsApp, telephone, or email.

When using these communication channels, some information may also be processed according to the policies of the relevant communication service provider.

We recommend that users avoid sending unnecessary sensitive information through public communication channels.

For certain orders, customers may be able to upload a payment transfer receipt to confirm payment.

Transfer receipts are used only for purposes such as:

• Verifying payment.
• Processing the related order.
• Communicating regarding the order.
• Maintaining transaction records where required.

We recommend hiding unnecessary personal or financial details before uploading a transfer receipt.

We seek to implement appropriate technical and organizational measures to help protect personal information against:

• Unauthorized access.
• Unlawful use.
• Unauthorized modification.
• Unauthorized disclosure.
• Loss or damage.

Security measures may include:

• HTTPS encryption.
• Anti-bot and anti-abuse protection.
• Access controls.
• Monitoring abnormal activity.
• System updates.
• Restricting access to information based on business need.

However, no electronic system can guarantee complete security.

Personal information is retained for as long as reasonably necessary to fulfill the purpose for which it was collected or to complete an order or service.

Certain information may be retained for longer periods where required by applicable legal, accounting, regulatory, or business obligations.

Subject to applicable laws and regulations, users may have the right to:

• Access their personal data.
• Request correction of inaccurate information.
• Update their information.
• Withdraw consent where applicable.
• Request restriction of certain processing activities.
• Request deletion where permitted by law.
• Object to certain types of data processing.
• Request a copy of their personal information where applicable.

For security purposes, we may request identity verification before processing a data-related request.

Our website may contain links to external websites or services, including:

• Google Maps.
• Social media platforms.
• WhatsApp.
• Third-party services.

Alakaber is not responsible for the privacy practices of independently operated external websites or services.

Users are encouraged to review the privacy policy of each third-party service they use.

Alakaber's products and services are primarily intended for customers, project owners, professionals, contractors, and businesses.

We do not intentionally target or collect personal information from children.

Where information requiring parental or legal guardian consent is identified, it will be handled according to applicable legal requirements.

Alakaber may update this Privacy Policy from time to time to reflect changes in:

• Website services.
• Technology used by the website.
• Applicable laws and regulations.
• Personal data processing practices.

The latest version will be published on this page together with the date of the most recent update.

For questions regarding this Privacy Policy or requests related to access, correction, or deletion of personal information, please contact:

Alakaber Construction Industries and Building Materials

Amman – Hashemite Kingdom of Jordan

Email: sales@akaberjo.com

Phone: 0785118529

Phone: 0792606074

You may also contact us through the Contact Us page on our website.