Terms & Conditions

Welcome to the website of Alakaber Construction Industries and Building Materials.

These Terms & Conditions govern the use of this website and the products, requests, and services made available through it.

By using the website or submitting a product order, quotation request, sample request, representative visit request, or project execution request, the user acknowledges having reviewed and understood these Terms, without prejudice to any mandatory rights available under applicable law.

Where specific terms are agreed through a quotation, contract, warranty certificate, or other written agreement with Alakaber, those specific terms apply to the relevant transaction and supplement these general Terms. Where there is a conflict, the specific agreement governs the relevant matter to the extent permitted by law.

This website is operated for Alakaber Construction Industries and Building Materials in the Hashemite Kingdom of Jordan.

The website is intended to provide information about Alakaber, its products, systems, and services and to provide channels for product, quotation, and service requests.

We take reasonable steps to maintain and update website information. However, certain information, images, specifications, or services may be updated from time to time as products and services develop.

We take reasonable care to present product information, images, and specifications clearly and accurately.

However, actual appearance may vary slightly from digital images due to factors including:

• Screen settings.
• Lighting.
• Photography conditions.
• Substrate condition.
• Application method.
• Technically acceptable production variations.

This is particularly relevant to products where color or texture is important, including decorative plaster, grout, and certain finishing materials.

Digital images alone should not be treated as a substitute for a physical sample when exact color or texture matching is essential.

Detailed technical requirements should be verified against the relevant product technical data sheet or approved instructions.

Prices and product availability may change from time to time due to market conditions, raw materials, quantities, supply conditions, and other commercial factors.

The final price for a transaction will be based on the information confirmed to the customer when the order is accepted or on the applicable official quotation.

Where delivery, transportation, or additional service charges apply, they will be communicated according to the order, delivery location, and service requirements.

Where an obvious technical or typographical error appears in a published price or description, Alakaber may correct the error and inform the customer before completing the transaction, subject to applicable legal rights.

Submitting an order through the website does not necessarily mean that the order has been finally accepted.

Alakaber may contact the customer to confirm:

• Product.
• Quantity.
• Price.
• Availability.
• Delivery location.
• Delivery charges where applicable.
• Payment method.
• Expected supply or delivery time.

An order is considered confirmed once Alakaber accepts it and communicates confirmation according to the applicable business process.

Customers are responsible for providing accurate contact, address, product, and quantity information.

Incomplete or incorrect information may result in delays or an inability to complete the order.

The website may display approved payment or transfer methods within the order or payment process.

Where bank transfer, CliQ, or another approved transfer method is selected, the customer is responsible for:

• Sending payment only to an official Alakaber account or identifier.
• Entering the correct amount.
• Keeping proof of payment.
• Providing payment evidence when requested.

In some cases, the website may allow the customer to upload a transfer receipt or send it through an approved communication channel.

Uploading a transfer receipt does not by itself confirm receipt of funds. Payment is confirmed after the transferred amount has been verified and matched to the relevant order.

Alakaber does not ask customers to provide banking passwords, PIN numbers, or verification codes.

Customers should never send such information through the website, WhatsApp, or email.

Delivery or supply times may vary depending on:

• Product availability.
• Quantity.
• Delivery location.
• Nature of the order.
• Operational and logistical circumstances.

Any delivery date provided before final confirmation is an estimate unless expressly agreed as binding in a separate quotation or contract.

Customers must provide an accurate location and a working communication method to coordinate delivery.

Additional charges may apply to certain locations or orders requiring special transportation arrangements, and such charges will be communicated before fulfillment where applicable.

Customers wishing to change or cancel an order should contact Alakaber as soon as possible before the order is prepared, shipped, or the requested service begins.

The ability to modify or cancel an order depends on the status and nature of the order.

It may not be possible to cancel or modify certain orders after:

• Products have been prepared.
• Products have been loaded or shipped.
• Materials or quantities have been specially allocated.
• Performance of an agreed service has begun.

Cancellation and refund cases will be handled according to the nature of the transaction, any specific agreement, and applicable consumer rights under Jordanian law.

If a customer receives a product they believe is defective or does not conform to the agreed order, they should contact Alakaber within a reasonable time after discovering the issue and provide the information and images reasonably required to assess the case.

Defective products or services will be handled according to applicable Jordanian law and any relevant product, service, or warranty terms.

Nothing in these Terms limits mandatory rights available to customers in relation to defective or non-conforming goods or services.

Submitting a quotation request through the website does not itself create an obligation on Alakaber to perform the requested supply or service.

An approved quotation becomes the reference for matters stated within it, including where applicable:

• Products.
• Quantities.
• Prices.
• Quotation validity.
• Payment terms.
• Delivery.
• Execution period.
• Additional conditions.

Where an official quotation differs from general website information regarding a specific transaction, the official quotation applies to that transaction to the extent permitted by law.

The website allows customers to request contact regarding certain construction systems and project execution services offered by Alakaber.

Submitting a project execution request does not constitute a final construction contract.

Before acceptance, a project may require:

• Site inspection.
• Substrate assessment.
• Measurements.
• Selection of the appropriate system.
• Material and quantity calculation.
• Quotation preparation.
• Agreement on scope of work.
• Agreement on timeline.
• Agreement on payment and warranty conditions.

Where a separate project execution agreement or contract is signed, that agreement is the primary reference for the project scope and the obligations of the parties.

Alakaber may provide options to request a representative visit or samples for certain products.

These services are subject to:

• Product or sample availability.
• Customer location.
• Project requirements.
• Visit scheduling.
• Available service coverage.

Submitting a request does not automatically confirm an appointment or guarantee sample availability. Alakaber will contact the customer to coordinate and confirm where applicable.

Samples can assist in evaluating a product, color, or texture but may not guarantee an identical final result in all circumstances because substrate condition, installation method, lighting, and application conditions may affect the final appearance.

The website may provide tools designed to help users estimate the quantity of certain products required.

Calculator results are estimates and are not final engineering measurements.

Actual material requirements may vary due to factors including:

• Substrate condition.
• Surface level.
• Application thickness.
• Installation waste.
• Application method.
• Product type.
• Actual project dimensions.

Users should consider appropriate waste allowances where necessary and seek professional advice or contact Alakaber where accurate project calculations are required.

A calculator result alone does not constitute a commitment regarding the final quantity required for a project.

Products should be used in accordance with their technical instructions, substrate preparation requirements, and recommended application conditions.

Product performance may depend on factors beyond the product itself, including:

• Surface preparation.
• Temperature.
• Humidity.
• Mixing ratios.
• Application time.
• Tools used.
• Installer experience.
• Site conditions.

Customers should review applicable technical data sheets and usage instructions or contact the Alakaber technical team where project-specific guidance is required.

General website information is not a substitute for a technical or engineering assessment where the project requires one.

A warranty applies only to products, systems, or execution works expressly identified as covered by a warranty.

The scope, duration, and conditions of a warranty are determined by the applicable:

• Warranty certificate.
• Quotation.
• Execution contract.
• Or other approved written agreement.

Certain warranties may require the use of a specified system of materials and approved preparation and application procedures.

A warranty offered for one system should not be interpreted as an automatic warranty for all products, applications, or uses.

Warranty terms do not affect mandatory consumer rights available under applicable law.

When using the website, users agree to:

• Provide reasonably accurate information.
• Not use the website for unlawful purposes.
• Not attempt to compromise or disrupt the website.
• Not upload malicious files.
• Not abuse website forms.
• Not submit information or requests on behalf of another person without authority.
• Not use website content in a manner that infringes intellectual property rights.

Alakaber may use appropriate technical measures to protect the website against misuse, automated activity, and malicious behavior.

Content published on the Alakaber website, including where applicable:

• Logos.
• Trademarks.
• Product names.
• Images.
• Designs.
• Text.
• Graphics.
• Technical material.
• Catalogues.
• Product documents.

is owned by Alakaber or used with the permission of the relevant rights holders.

Website content may not be copied, republished, or commercially exploited without appropriate permission, except for legitimate personal use or where permitted by law.

The website may contain links to or integrations with external services such as:

• Google Maps.
• WhatsApp.
• Facebook.
• Instagram.
• LinkedIn.
• X.
• Snapchat.
• Google services.
• Meta services.

External services are governed by their own terms and policies.

The presence of a link to an external service does not mean that Alakaber controls the operation or policies of that service.

The collection and use of personal information through the website is governed by the Alakaber Privacy Policy.

Users are encouraged to read the Privacy Policy to understand:

• Information collected.
• How information is used.
• Cookies.
• External services.
• User data rights.

Read the Privacy Policy

We aim to keep the website available and operating reliably. However, all or part of the website may occasionally become unavailable due to circumstances such as:

• Maintenance.
• Updates.
• Technical failures.
• Hosting or connectivity problems.
• Security requirements.
• Events outside reasonable control.

Continuous availability of every website feature at all times cannot be guaranteed.

Alakaber takes reasonable care to maintain accurate website information and to provide products and services in accordance with applicable agreements.

However, general website information should not be treated as a substitute for specialist engineering or technical assessment where a project requires such assessment.

To the extent permitted by law, Alakaber is not responsible for losses directly resulting from use of a product contrary to its instructions, inaccurate information supplied by a user, or modifications or installation carried out independently by third parties outside Alakaber's responsibility.

Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited under Jordanian law.

Orders, supply, delivery, or execution may be affected by circumstances outside reasonable control, including:

• Severe weather.
• Road closures.
• Supply chain disruption.
• Raw material delays.
• Governmental measures.
• Disasters or emergencies.
• Essential service interruptions.
• Other events that cannot reasonably be anticipated or prevented.

Where such circumstances occur, Alakaber will seek to communicate with the customer and reduce the impact of any delay where reasonably possible.

These Terms are governed by and interpreted in accordance with the laws and regulations applicable in the Hashemite Kingdom of Jordan.

Customers are encouraged to contact Alakaber first regarding any concern or complaint so that the matter can be reviewed directly.

Where a resolution cannot be reached, the rights and legal remedies available to the parties under Jordanian law and before the competent authorities remain unaffected.

Alakaber may update these Terms & Conditions from time to time to reflect:

• Website development.
• New services.
• Changes to ordering or payment processes.
• Legal or regulatory requirements.
• Operational changes.

The updated version will be published on this page together with the date of the latest update.

Updates apply to subsequent website use and transactions after publication, subject to any pre-existing binding rights or agreements.

For questions, feedback, or complaints regarding an order, product, service, or these Terms & Conditions, please contact:

Alakaber Construction Industries and Building Materials

Amman – Hashemite Kingdom of Jordan

Email: sales@akaberjo.com

Phone: 0785118529

Phone: 0792606074

Customers may also contact us through the Contact Us page on the website.

Alakaber aims to review inquiries and complaints appropriately according to their nature and applicable legal requirements.